✎ payment_werx [FTW WIki]

You've loaded an old revision of the document! If you save it, you will create a new version with this data.

PaymentWers Gateway Manual

Gateway
 Manual
 PAYMENT GATEWAY DASHBOARD
 FULL MANUAL
 Admin Area
Admin Login Location
 The admin login page is located at:
 (Optional Subdomain) yourinstalldomain.com/admin/login/login.php
 This page is not accessible from the public-facing site for security reasons. You must access it directly to log in as an admin.
 Account Management
 Admin accounts are stored in the tc_users database table.
 Password resets must be performed by either:
 ● Logging in with another admin account, or
 ● Manually updating the password directly in the database.
 
ADMIN
 User Admin Login Page
Top Chart – Last 8 Months of Transactions
 Displays all transactions from the past 8 months.
 Sales Goal
 This goal is based on customizable settings, which 
calculate your target as a percentage of monthly net 
revenue versus your desired net income over the past 30 
days.
 Current Active Users
 Represents the number of consumers currently using the 
platform. Each new purchase by a user adds them to the 
active user count.
 Today’s Transactions
 Shows the total gross transaction amount generated in 
the last 24 hours.
 Today’s Profits
 Calculated based on the percentage of merchant gross 
income allocated to the admin.
 Today’s Visitors
 Indicates the number of unique users (based on IP 
address) who visited the payment pages in the past 24 
hours.
 
ADMIN
 User Admin Dashboard
 Top Merchants
 Displays the top 6 highest-earning merchants based on gross revenue over the past 6 months.
 Server Load
 This feature must be configured internally to display the current server load. It’s typically disabled by 
default due to potential performance impact but can be integrated using control panel load average 
reporting.
 My Profile
 Shows recent admin logins for this account, including IP addresses and login timestamps. You can 
also update the admin profile image by clicking Edit Profile.
 My Stats
 Displays how many times this admin account has logged in, along with the number of failed login 
attempts.
 Top Merchants (Duplicate)
 Same as the "Top Merchants" section above.
 Company Activity
 Provides internal updates or announcements for admins, such as company news. Content can be 
edited in /admin/login/dashboard.php.
User Account Setup (Merchant, Admin, or Vendor)
 This section allows you to create new Admin, Merchant, or Vendor accounts and manage their credentials.
 Creating a New Account
 1. Scroll to the bottom of the page and click “Add User” to create a new account.
 2. Account Types:
 ○ Admin – Provides access only to the admin dashboard. You can configure specific permissions (left-side menu 
items).
 ○ Merchant – Grants access to the merchant control panel at:
 yourdomaininstall.com/cp/
 You can enable or disable merchant features and assign merchants to existing merchant groups.
 ○ Vendor – A vendor is a reseller that manages multiple merchants. Vendors can log in to /admin/ and access only 
the merchants or sites assigned to them.
 Monetra 9+ Integration
 ● If using Monetra 9+, enter the Profile ID in the designated field.
 ● You can find available Profile IDs by clicking "See Profile IDs" on the page.
 
ADMIN
 User Admin Dashboard: User Lookup / Support
 
● Make sure each account is connected to only one Monetra Profile ID.
 ● To assign the appropriate sites to a profile, use CTRL + Click in the site selection area while adding or editing the account.
 Account Details to Enter
 ● Username and Password
 ○ Password must be unique, with at least 7 characters, including 1 number and 1 special character (e.g., 
!@#$%^&*).
 ● Full Name, Email, and ZIP Code (optional)
 ● Profile Image (optional; can also be uploaded or edited later)
 Permissions and Site Access
 ● Admin Permissions:
 When creating an admin, you can define which sections they can access using checkboxes for each menu item.
 ● Merchant Access Control:
 You can assign merchants to existing merchant groups. This links their login to all sites associated with that merchant.
 
ADMIN
 User Admin Dashboard: User Lookup / Support
 
● Add/Edit Site Option:
 ○ If enabled, the merchant can add or modify their own sites from the /cp/ panel.
 ○ Recommended: Keep this disabled unless necessary, as improper configuration may break site settings.
 Managing Existing Accounts
 ● In the User Admin panel, you can:
 ○ View all Admin, Merchant, and Vendor accounts
 ○ Activate, deactivate, or delete accounts
 ○ Set or adjust access permissions by account type
 ○ View a list of currently active users
 
ADMIN
 User Admin Dashboard: User Lookup / Support
 
Top Filters & Reporting Guide
 Use the top filters to customize reports based on time, users, payment status, and more. Keep in mind that all timestamps are based 
on the server’s timezone, which may differ from your local time unless specifically configured.
 Time Filters
 ● Quick Select: Click predefined time ranges like Last 24 Hours, Last 7 Days, etc., to instantly load reports.
 ● Start & End Date: Manually filter by specific year, month, or day for custom date ranges.
 Additional Filters
 ● By Content Partner (Merchant): View reports specific to individual merchants.
 ● By Site: Filter data by websites added to the platform.
 ● By Reseller: Show data for resellers associated with merchant accounts.
 Note: Resellers are not the same as vendors and typically don’t access the admin panel directly. Reports may be routed 
elsewhere.
 ● By Payment Type: Filter transactions by method (e.g., credit card, crypto).
 Additional payment types can be added through database customization.
 ADMIN
 User Admin Dashboard: Reports Kount info is edited here /conf/tc_config.php
 
● By Payment Status:
 ○ Complete: Transaction successfully completed by the user.
 ○ Incomplete: User abandoned the payment page before finishing.
 ○ Declined: Payment failed (e.g., insufficient funds, zip code mismatch).
 ○ Chargeback: Pulled from Kount, reflects a chargeback already processed. Shows as a negative amount returned to 
the merchant.
 ○ Dispute: Also from Kount; indicates a pending dispute.
 ■ Admins have 24 hours to alert merchants to log in to Kount to either refund or provide documentation.
 ■ Matching disputes with transactions may require manual order/session ID correlation. Once matched, the 
system can notify both the admin and merchant (if notifications are enabled).
 ○ Fraud Block: Indicates a transaction was blocked by Kount due to failing risk score thresholds. These are also 
visible to merchants.
 ● Other fraud-related tools include Ethoca, Verifi, RDR, and RDR Disputes — all designed for fraud detection and refund 
blocking.
 ADMIN
 User Admin Dashboard: Reports Kount info is edited here /conf/tc_config.php
 
Card Type
 Displays the types of credit cards used, as configured in the Admin → Manage Credit Cards section.
 Transaction Actions (Refunds & Voids)
 ● For Monetra transactions:
 ○ If less than 24 hours old: A Void option will be available.
 ○ If older than 24 hours: A Refund option will appear instead.
 ● For all transaction types:
 ○ Use Refund Reports to manually process a refund.
 This does not automatically process the refund through the gateway, but helps ensure consistency between your 
internal merchant reporting and external gateway records.
 Admins must log in to the relevant payment gateway (e.g., Stripe) to issue the refund manually.
 ADMIN
 User Admin Dashboard: Reports Kount info is edited here /conf/tc_config.php
 
Top Filter by Date
 Use the date filter at the top of the page to view reports for specific time periods such as Last 24 Hours, Last 7 Days, etc.
 Note: All times are based on your server's timezone, which may differ from your local time unless configured to 
match.
 You can also manually select a start and end date to filter by specific day, month, or year.
 External Platform Transactions (Cross-Server Reporting)
 This report includes transactions from other installations of the platform running on separate servers (commonly referred to as black 
label setups).
 To enable cross-server reporting:
 ● API connections must be manually configured in the file:
 /confi/tc_config.php
 ● Ensure the settings are correctly updated so your server can securely connect and receive data from the external 
installation.
 Once connected, reports from other platforms will automatically appear here — eliminating the need to log into each separate 
install.
 ADMIN
 User Admin Dashboard: Client Reports
 
User & Transaction Search
 You can search for transactions or user accounts using:
 ● Email Address or Account (email)
 ● Transaction ID, which is typically the Order ID or the Monetra TTID
 How to Search:
 1. Enter the email or transaction ID.
 2. Select a Start Date and End Date.
 3. Click Submit to view results.
 Results Display:
 Once submitted, you'll see the following details:
 ● User Information:
 ○ Email address
 ○ Account password (if stored)
 ○ Account creation date (how long they’ve been a user)
 ○ Last 4 digits of the most recently used credit card (if available)
 ADMIN
 User Admin Dashboard: User Lookup  / Support
 
● Transaction History:
 ○ Date of each transaction
 ○ Associated site
 ○ Username and password (if used for a recurring transaction)
 ○ Description (typically the product/service purchased, order ID, or session ID)
 ○ Expiration Date (for recurring billing, if applicable)
 ○ Amount
 ○ Status (not currently in use)
 Refund Options:
 ● If the transaction is processed via Monetra:
 ○ A Refund button will appear, allowing you to issue a refund.
 ● You can also select "Report Refund" to log the refund manually.
 This is useful when issuing the refund through a third-party gateway but still needing to update internal records
 ADMIN
 User Admin Dashboard: User Lookup  / Support
 
Manual Payment Link Creation
 Start by selecting a site from the list of sites enabled in your gateway. Then, fill in the following payment details:
 Customer & Transaction Information
 ● Transaction Amount: Enter a numeric value only (e.g., 49.99)
 ● First Name: Customer’s first name
 ● Last Name: Customer’s last name
 ● Email: Customer’s email address
 ● Address: Billing address
 ● City: Billing city
 ● Zip Code: Postal/ZIP code
 ● Country: Customer’s country
 ● State: Use standard abbreviations (e.g., CA, NY, TX, BC, etc.)
 Payment Details
 ● Description: Brief explanation of what the payment is for (e.g., “Order #1234,” “5 Black T-Shirts,” etc.)
 ● Session: This can be used to store an order ID (e.g., from WordPress) and is helpful for auto-confirmation if a postback 
system is enabled.
 ADMIN
 User Admin Dashboard: Payment Link
 
Optional Settings
 ● I will manually complete this order
 ○ If checked, the system will automatically mark the order as “Paid” once the payment is received.
 ● Redirect back to main site
 ○ If enabled, the user will be redirected to the main platform homepage after payment, instead of a custom return 
URL.
 After Submission
 Once you click Submit, you will receive:
 ● A QR code that you can share with the customer for payment
 ● A direct payment link, which can be copied to your clipboard by clicking the link icon below
 Important Note: This payment page does not include the standard session validation. This means users can 
refresh or revisit the page and still process the payment without the usual session check safeguards.
 ADMIN
 User Admin Dashboard: Payment Link
 
Date Filter & Reconciliation Overview
 Use the top date filter to view reports for specific time ranges such 
as Last 24 Hours, Last 7 Days, etc.
 Note: All data is based on your server's timezone, 
which may differ from your local time unless configured 
otherwise.
 You can also manually set a start and end date to filter by day, 
month, or year.
 Reconciling Transactions
 This section helps you verify and reconcile transactions processed through external platforms (e.g., a client’s WordPress site).
 To begin reconciliation:
 1. Access the client’s transaction records — either by logging into their WordPress admin panel or requesting a CSV export 
of daily orders.
 2. Navigate to the CSV Reconcile section in this system.
 3. Upload the CSV file provided by WordPress.
 4. After uploading, use this report view to identify unmatched transactions between your system and the external order 
data.
 This process ensures consistency between platform records and third-party order systems.
 ADMIN
 User Admin Dashboard: Reconcile and CSV Reconcile
 
 
Monetra 9+ Transaction Lookup
 If you're using Monetra 9+, you can verify transactions by:
 1. Selecting a site from the dropdown menu.
 2. Entering the TTID (Transaction ID) or Order ID in the search field.
 This tool is useful for confirming whether a transaction was successfully completed.
 ADMIN
 User Admin Dashboard: Search by TTID
 
Managing Sites and Merchants
 This section allows you to add and edit merchants and their sites within the platform. If there are many merchants, use the 
pagination control in the top-right corner to navigate between pages.
 Filtering Merchants
 ● Filter merchants by Active or Inactive status.
 ● To add a new merchant, scroll to the bottom and click Add Merchant.
 Adding a Merchant (Content Partner)
 ● CP Name: Enter the full company or website name of the merchant.
 ● Merchant Percentage: Specify the percentage of revenue the merchant keeps.
 (For example, if you charge a 10% fee, enter 90% here.)
 ● Fixed Transaction Fee: Optionally enter a fixed fee amount in dollars and cents to charge per transaction.
 ● Email: Enter the merchant’s email address — this is where alerts like chargebacks will be sent.
 ● Contact Person: Provide a name of the technical contact or primary point of contact for the merchant.
 ● Address: Enter the merchant’s street, state, ZIP code, and country.
 Reseller / ISO Association
 ● You can link this merchant to a reseller (ISO) (added via the reseller section).
 The reseller will receive a percentage share of this merchant’s income.
 ADMIN
 User Admin Dashboard: Merchant Admin
 
 Currency Settings
 ● The default currency for new sites is set in Manage Currency under the admin menu on the left.
 Merchant Accounts & Sites
 ● After adding a merchant, go to User Admin to assign login accounts for them. These accounts allow merchants to view 
reports and manage their sites.
 ● Under the merchant, you can add as many sites as needed. Sites can be edited or removed as necessary.
 ● You may create custom templates for each merchant if desired, though default templates are generally recommended as 
they require no additional development and support all billing types.
 ● Caution: Be careful not to accidentally delete sites.
 Load Balancing Settings
 ● In Edit Merchant (Edit CP), you can enable or disable Load Balancing.
 Options include: None (off), Transaction, or Amount.
 ● Assign sites to load balance between different transaction sequence numbers configured in the Edit Site pages.
 Fraud Prevention (Kount)
 ● You can enable or disable Kount fraud tools for the merchant here.
 ● Set default Omniscore or Personascore thresholds for all sites managed by this merchant:
 ○ Recommended Omniscore: 15 or less
 ○ Recommended Personascore: 70 or more
 ADMIN
 User Admin Dashboard: Merchant Admin
 
Use the view status option to filter and view sites based on their status—active, inactive, or all.
 The site name field is for internal use only and is not visible to end users. It helps identify which transactions are associated with 
which site and is primarily used for reporting purposes. For example: “My Site.”
 The description field is also internal and can be used to provide additional context about the site, such as: “My site using Elavon in 
Europe.”
 Upload a logo with a preferred size of 319x319 pixels in PNG format. This logo appears on the left side of most templates when the 
platform hosts the credit card form.
 The template image is a background image displayed behind the logo and payment details on the left side of the payment page. 
Recommended size: 500x300 pixels, PNG format.
 Template background width allows you to define the width (in pixels) of the left-side background image.
 Use the template button color option to customize the color of buttons within the template (e.g., submit buttons).
 The contact URL is typically the link to the merchant’s contact page.
 The descriptor name is the business name that will appear on the customer’s bank or credit card statement.
 You can choose to display the site name on invoices generated and sent through the system.
 Token verification can be enabled to allow the use of saved cards via Auric Vault (if configured). This supports recurring billing and 
other future transactions.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
The template directory (optional) allows you to set a custom folder name for templates. When accessing via SFTP, each billing 
provider has its own folder—such as Monetra or Elavon—and all associated site IDs should be placed within the corresponding 
folder (e.g., /template_monetra/custom1/).
 If using OrbitalPay, enter the live credentials (not test credentials): account number, site tag, form ID, and API key. For more 
information, visit https://www.orbitalpay.com.
 When Monetra (MTRA) is enabled, you must associate a user (via User Admin) with a profile ID linked to this site. This is required 
when using Monetra 9 templates (templates_orbital).
 Enabling TrustPay means you intend to process transactions through TrustPay. Configuration details are stored in the 
/conf/tc_config.php file. Template directory: templates_trustpay. Learn more at https://www.trustpay.com.
 If JSC is enabled for transaction processing, its configuration is also saved in the /conf/tc_config.php file. Template directory: 
templates_jsc.
 If Kalixa is enabled, it will activate the Kalixa payment system and related templates. Configuration details are stored in the 
/conf/tc_config.php file. Template folder: templates_kalixa.
 For Stripe integration, you can enter either test or live Secret Key (SK) and Publishable Key (PK) as provided by Stripe.
 ● When using test keys, you can test with Stripe’s test cards (search "Stripe test cards" on Google).
 ● When using live keys, only real credit cards will work.
 These keys can be found in your Stripe Dashboard under the Developers section. Template folder: templates_stripe.
 More info: https://www.stripe.com
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Enabling Clear Settle will activate the Clear Settle payment processor. Configuration settings are stored in the 
/conf/tc_config.php file. Template folder: templates_clear_settle.
 If DebitWay is enabled, the DebitWay platform will be activated for this site. All settings are stored in /conf/tc_config.php. 
Template folder: templates_debitway.
 For DebitWay Interac / DDT, additional information such as the Website ID and Varicose Front ID must be obtained from DebitWay.
 More info: https://www.debitway.com
 Enabling Elavon allows the platform to process payments through Elavon. You can choose test or live mode and must provide:
 ● Merchant login (usually the Merchant ID)
 ● API credentials (username and password) provided by Elavon
 Additionally, you must whitelist the IP address and domain of the server using Elavon. Template folder: 
templates_elavon.
 When Quickcoin is enabled, it allows the platform to receive posts from Quickcoin for mapped transactions. Any successful 
Quickcoin transactions will appear in reports.
 For First Atlantic Bank, enabling this option requires input of the Client ID and API Key. Template folder: templates_fab.
 Enabling Expefast adds this gateway to the site. Required information includes:
 ● Live API Key, API Token, SSL and Certificate file and Key file
 Optionally, you may also upload test API keys, tokens, and certificates for testing. Template folder: templates_expefast.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
NATS Enabled
 Your administrator will provide a NATS code to be entered into the appropriate field, along with a URL pointing to our NATS 
installation. Make sure to check the box to redirect directly to NATS for payment. The cascade number and biller name will also be 
supplied by the administrator. This setup redirects users to a NATS-hosted payment page and then returns them to the platform. One 
NATS code is hardcoded to our hosted NATS postbacks for a single site URL — please provide us with the necessary URLs so we 
can assign the correct site IDs. Refer to the last page of this manual for a list of billing companies compatible with NATS.
 Mastercard Enabled
 You will need to enter your Merchant ID, password, merchant name, country code, email, phone number, legal name, and trading 
name. This configuration is based on the integration of the Mastercard Direct Gateway. For hosted payments, Mastercard will host the 
card input page. For non-hosted payments, the platform will host the card page using templates from the templates_mastercard 
folder. See the integration section at the end of this document for details.
 Stick Enabled (STICKY)
 Your administrator will provide a Sticky code to be entered into the NATS code field. This is a third-party add-on platform. A list of all 
compatible gateways can be found at the end of this document. We will provide an instance of this platform for an additional fee, 
along with the required field information to host the payment page. This page will support all gateways available through the Sticky 
platform. Each biller integration is configured within this third-party system.
 Interac Enabled
 Enable the Interac gateway by providing your Account ID, Client ID, and Client Secret. This setup allows for payment processing 
through Interac via our integration partner.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Square Enabled
 To enable Square, provide your Access Token, Account ID, and Location ID. Detailed instructions on where to enter these fields can 
be found at the bottom of this document. The integration can either be hosted locally on the platform using the templates_square 
folder or redirected to Square’s own hosted payment pages. You can toggle between sandbox and production modes as needed.
 Payroc Enabled
 Adds Payroc as a payment gateway option. Refer to the end of this document for integration steps. You can configure it for sandbox 
or production environments. Payments can be processed through a self-hosted page (using templates_payroc) or redirected to 
Payroc’s own gateway. To set this up, you will need to provide your API Key, API Secret, and Terminal ID.
 Nuvei Enabled
 Adds the Nuvei integration payment gateway option. Refer to the end of this document for integration details. You can configure it to 
operate in sandbox or production mode. The payment page can be self-hosted on the platform using the templates_payroc folder 
or redirected to Nuvei’s hosted gateway. To set this up, you will need to provide your Merchant ID, Merchant Site ID, and Secret Key.
 Save Credit Card
 Saving the full credit card number in the database is strongly discouraged unless you are PCI DSS 4+ compliant. This feature saves 
the user’s complete card number and should be avoided for security reasons.
 Auric Vault Enabled
 When enabled, Auric Vault will tokenize the card information whenever a transaction is made. This token can then be used for future 
transactions such as rebills, improving security by avoiding storing full card data.
 Host Payment Page
 Originally used to detect mobile devices, this feature is largely obsolete as all templates are now fully mobile-responsive.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Enable ID Check
 When enabled, this turns on Persona ID Verification or other integrated identity verification services. It triggers a popup if the user’s 
email address is not already verified in the database. Once verified, the popup will not appear on subsequent visits to the transaction 
page.
 "Local" refers to using internal URLs and templates on the platform, while "FTW" (Fintech Werx) refers to an external SaaS version.
 Max Amount Allowed
 This sets the maximum amount a user can spend per transaction on the purchase page. If a user tries to purchase more than this 
limit, the transaction will be blocked with a message indicating the limit has been exceeded. For example, if the max is set to 500 and 
the user tries to purchase 501, the transaction will be rejected.
 Maximum Amount Per Day
 This is the maximum total amount allowed in transactions on the site within a rolling 24-hour period. Once this daily limit is reached, 
the merchant is notified, and users see a message stating the maximum amount of transactions for the day has been reached. These 
limits can be adjusted or removed at any time.
 Transaction Sequence
 This is used for load balancing based on transaction amounts or counts. For example, if the site is set to sequence number 3, it will 
process transactions after sites 1 and 2 have completed theirs. Make sure to enable this setting on the merchant edit page as well; 
otherwise, it will not function.
 Reseller (ISO)
 Assign a reseller to this site through the reseller administration section in the admin panel. The reseller will receive a percentage 
commission based on the merchant’s sales.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Referral Domain
 When enabled, only sites matching the specified domain are allowed to process transactions for this site ID. This helps prevent 
unauthorized use of the site ID through shared links or plugins.
 Main URL
 Enter the full URL of the site, including the trailing slash.
 Member URL
 Used when rebilling is active, this URL directs users to the member login area after completing a transaction, for example, 
site.com/members/.
 Preview URL
 Used for sites that offer both free and paid content, this URL points to the free preview or tour area, such as tour.mysite.com.
 Script URL
 This is the URL where the postback script is located. Typically, in WordPress setups, it might be found under 
/wp-admin/content/plugins/gatewayname/etc. Usually, you don’t need to enter this manually, as merchants will dynamically 
send postback and return URLs during integrations (e.g., pb=http://www.mysite.com/postback.php and 
to_complete=https://www.mysite.com/orders).
 Script URL 2 and Script URL 3
 Additional URLs to which the same postback can be sent, useful for reporting or notifying multiple servers.
 Delayed Script URL
 This URL receives a delayed postback, typically sent about 10 seconds after the first postback as a confirmation or fallback in case 
the initial postback failed. The system ensures the data matches the first postback to maintain consistency.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Percentage
 If checked, the commission percentage will match what is set for the merchant. If unchecked, you can specify a custom percentage to 
give the merchant (e.g., if the merchant receives 90%, you enter 90%).
 Fixed Amount Fee
 If checked, the fee will match the amount set in the merchant edit page. If unchecked, you can specify a custom fixed fee here.
 Enable API
 When enabled, this allows API data to be sent to the merchant through another system, such as a mobile app card form, using JSON 
request calls. In this setup, the card page is no longer hosted on the platform but posts directly to it. Currently, this feature works only 
with Monetra 9+. You can also configure the maximum transaction amount allowed via API and specify IP addresses permitted to send 
API calls. Card details like number and name can be sent via the API. The API endpoint is located in /api/.
 Automatic Redirect to Mobile
 This feature is no longer in use. It was originally designed to detect mobile devices before all templates became fully responsive.
 Enable Kount
 If you prefer not to enable Kount at the merchant level for all sites, you can activate it here specifically for this site. You can also toggle 
Kount fraud tools on or off. When enabled, you can set default fraud scores—Omniscore or Personascore—for all sites managed by 
this merchant. Recommended thresholds are 15 or less for Omniscore and 70+ for Personascore. These settings override any scores 
set in the merchant edit page.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Manage Customer Levels
 This feature tracks the transaction history of users by monitoring how many transactions they have completed. For WordPress, this 
happens automatically within the plugin. For custom API integrations, developers must follow instructions to send accurate parameters 
indicating the user’s total transactions. Based on transaction counts, users can be categorized into levels such as Basic, Standard, 
and VIP. For example:
 ● Basic: 0–5 transactions
 ● Standard: 6–10 transactions
 ● VIP: 50 or more transactions
 These levels are tracked using the user’s email address.
 Transaction Limits by Customer Level
 Based on the assigned customer levels, transaction limits can be set for different time periods. For instance, a Basic user might be 
limited to 5 transactions per 30 days, a Standard user to 10 per 30 days, and a VIP user to 50 per 30 days.
 Customer Level Based on Total Historical Transactions
 Transaction limits can be set based on the total cumulative amount a user has transacted. This is independent of predefined levels 
and is determined solely by the user’s historical transaction amounts. For example, if a user has transacted $5,000 in total, they might 
be allowed to complete up to 30 transactions per day.
 Currencies Dropdown
 The currency options available are based on the currencies configured in the admin under Manage Currencies. These currencies are 
not automatically converted, but conversion can be done using an external API. You can add more currencies through the Manage 
Currencies section located in the bottom left menu of the admin panel.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Alternative Currencies
 When enabled, this feature shows additional currencies as a dropdown in the payment templates. For instance, a user might see a 
payment amount of $10 USD along with the equivalent amount displayed in another currency as a reference.
 Payment Methods
 You can enable credit card payment options and configure them under the Manage Cards section in the bottom left menu. This includes 
uploading logos and enabling or disabling various card types. When the platform hosts the card page, these logos will be displayed to 
users, showing them the available payment options.
 Accept ACH
 Toggle this option to enable or disable ACH (online check) payment processing.
 ACH Charge Settings
 Below the ACH toggle, you can customize ACH charge settings if you do not want to use the merchant’s default percentage. Options 
such as Directpay and EU ACH can also be enabled here.
 Collect Customer Data
 When enabled, this collects additional customer information beyond the card details, such as first and last name, address, and other 
personal data, if provided.
 Multiple Merchant Accounts
 This option, available only with Orbital Pay, allows you to enable multiple merchant accounts and automatically switch between them 
based on priority (1, 2, 3, 4, etc.). This differs from load balancing, as it cycles through merchant accounts for Orbital Pay specifically.
 Subscribe Option
 If Orbital Pay is enabled, you can add subscription, rebilling, or membership options for users. These will appear as dropdown choices 
(e.g., pay $10 for 30 days), and the payment will automatically recur according to the amount and period set.
 ADMIN
 User Admin Dashboard: Merchant Admin - Edit Site
 
Load Balancing Options: Per Amount and Per Transaction
 ● Per Amount:
 Use this option to distribute transactions across multiple processors based on a dollar limit. Each processor will accept 
transactions up to the set threshold; once reached, new transactions will be routed to the next available processor.
 ● Per Transaction:
 This option alternates the transaction flow between processors with every new transaction, effectively “flipping” between 
them.
 ADMIN
 User Admin Dashboard: Load Balancing
 
 
Add / Edit ISO (Reseller)
 ● To add a new ISO (also known as a reseller), click Add ISO, enter the full company name and email address, then submit.
 ● You can edit or delete existing ISOs as needed.
 Assigning ISOs to Sites
 ● After adding an ISO, you’ll find an ISO dropdown on the Site Edit pages. Use this to assign individual sites to the selected 
ISO.
 ● Alternatively, you can bulk assign all sites to an ISO on the Merchant Admin page under Add or Edit Merchant.
 ISO Compensation
 ● The system does not automatically calculate or distribute commission percentages for ISOs.
 ● You simply assign ISOs to sites and provide them with reports showing their connected sites.
 ● Payments to ISOs should be made manually based on your agreed-upon commission percentage.
 ADMIN
 User Admin Dashboard: ISO Admin
 
Email Templates
 In this section, you can add new email templates tailored to various platform functions or edit existing templates. You can also 
remove templates or copy them to another installation for reuse.
 For example, you might copy a specific email template to another site to maintain consistency across platforms.
 Common Email Template Functions
 ● New user account registration
 ● Purchase receipt confirmation
 Important Notes
 Many of these email functions are often disabled because merchants typically send their own emails, or the payment gateway 
handles it directly (e.g., Stripe sending invoices to customers).
 Additionally, if merchants use custom or WordPress sites, those 
ADMIN
 User Admin Dashboard: Email Admin
 
Manage User Accounts
 Here, you can search for users by their email address and edit their account details.
 You can view the account creation date and see whether the user is currently active or inactive.
 Additionally, you have the option to remove a user from the platform or deactivate their account.
 ADMIN
 User Admin Dashboard: Account Admin
 
ID Verification (IDV) Using Inverite or Persona or Similar Third-Party Services
 ID Verification can be enabled on the merchant’s site, allowing you to view all users who have successfully completed IDV.
 ● This feature is activated via the Site Edit page by toggling the IDV enabled option.
 ● When enabled, users without verified IDs will see a popup prompting them to complete verification if their email is not yet 
approved.
 Batch Import and Approval
 You can also bulk import users and approve multiple accounts at once using the upload and approve function.
 Important: Be sure to upload the correct CSV file following the provided instructions.
 User Search and Management
 Search for users by email, filtered by date range, content partner (merchant), or site.
 From here, you can manually approve users, delete them, or add them to a blacklist.
 ADMIN
 User Admin Dashboard: IDV Users
 
Electracash ACH (or Similar ACH) Check Processing
 If enabled, you can manage ACH check payments processed through Electracash or a similar service.
 ● View checks that have cleared and manually mark them as approved.
 Search by Electracash ID to locate specific transactions.
 Alternatively, review the latest 30 days of uncleared transactions below and clear them manually as needed.
 ADMIN
 User Admin Dashboard: Pending Checks
 
Deposit Payment Option
 If the deposit payment option is enabled, customers can pay with cash, credit card, or biller at a physical location.
 Managing Transactions
 You can manually complete pending or made transactions by searching with the following filters:
 ● Date range (Today, Yesterday, Last 3 days, This month, Last month, Last 2 months, This year)
 ● Amount
 ● Invoice # / Order # / DEP# / Session ID
 ● Description or email
 Transaction Status Definitions
 ● Pending: Transaction recorded but not yet completed by the customer.
 ● Canceled: Transaction canceled by admin or customer.
 ● Complete: Transaction marked paid here or confirmed via an integrated API from the payment location.
 ● Expired: Transactions automatically expire after 2 days.
 ADMIN
 User Admin Dashboard: Deposits 
Additional Filters
 ● Location: Select deposit locations configured on the Deposits Accounts page.
 Content Partner: Filter by the merchant associated with the payment.
 Site: Filter by sites that have deposit payments enabled (set on the Edit Site page).
 Creating New Deposits
 Click Create New Location Deposit to manually generate a pending transaction, similar to generating a 
payment link. You can then approve it manually.
 Load Balancing
 The deposit system supports automatic load balancing, cycling through locations in rotation to distribute 
transactions evenly.
 ADMIN
 User Admin Dashboard: Deposits 
Manage Deposit Accounts
 Here, you can edit or delete any active deposit accounts that have been added to the platform.
 These accounts typically represent physical locations where customers can make payments 
either in person with cash or by card, similar to using a payment link.
 You can view the sites connected to each location, along with their assigned site IDs, account 
numbers, and location IDs. 
These unique identifiers help ensure customers are paying to the correct location and address.
 ADMIN
 User Admin Dashboard: Deposit Accounts
 
Deposit Transactions and Reconciliation
 If the deposit system is enabled, you can view transactions that have automatically cleared and manually clear any that have 
not. You can also review unmatched deposit transactions.
 In the Configuration section (button at the top right), you can manage enabled deposit automation locations and toggle 
automatic reconciliation on or off.
 Date Filters
 ● Today | Yesterday | Last 3 days | This month | Last month | Last 2 months | This year
 ● Start Date: The date when the pending transaction was created
 ● End Date: The last date within your chosen filter range
 Additional Info
 ● Next Update: Displays when the next cron job will run to automatically update transactions on this page.
 Search and Filter Options
 ● Transaction Amount: Search by the dollar amount of completed or pending transactions
 ● Deposit Location: Filter by active deposit locations using the dropdown
 ● Content Partner: Filter by the associated merchant
 ● Site: Filter by sites where deposits are enabled
 ADMIN
 User Admin Dashboard: Deposit Transactions
 
Manage Payouts
 Set payouts by date range and on a per-site basis. You can create new payouts, view them here, mark them as paid, or filter by 
status—defaulting to pending payouts.
 Creating a New Payout
 Click the Create New Payout button to select a site and view all transactions (including test transactions if desired) for that site. 
Then, generate a payout request.
 You can specify:
 ● The payout fee
 ● Additional fees based on transaction 
volume within a defined range (e.g., an 
extra fee for every transaction beyond 100)
 ● Minimum and maximum transaction 
amounts for fee application
 ● Notes for reference
 Once created, the payout will be listed as pending and can be sent to the merchant as a PDF.
 ADMIN
 User Admin Dashboard: Payout
 
Fee and Rate Descriptions
 ● Decline Recapture Rate (%): Fee charged for successfully recapturing declined transactions.
 ● Completed Fee: Individual transaction fee paid by the merchant, added to their invoice.
 ● Incomplete Fee: Fee applied to incomplete transactions.
 ● Per Decline Fee: Fee charged for each declined transaction, typically due to bank declines on credit card 
attempts.
 ● Per Dispute Fee: Fee for disputed transactions, such as those flagged by Kount, which may turn into 
chargebacks.
 ● Fraud Block Fee: Charged when a user is blocked by Kount during a transaction attempt.
 ● Fraud Check Fee: Fee for users approved by Kount after a fraud check during a transaction.
 ● Ethoca Dispute Fee: Fee associated with disputes handled by Ethoca.
 ● Verifi Dispute Fee: Fee for disputes processed by Verifi.
 ● RDR Alerts & Disputes Fees: Fees for dispute and alert handling by RDR.
 ● ID Verified Fee: Charged when an ID verification check is performed against the existing database.
 ● New ID Validated Fee: Fee for verifying a new ID through Persona or other third-party services.
 ● Refund Fee: Fee applied for refunds processed either automatically or manually through the platform or 
gateway.
 ● Customer Service Amount (Hourly): Hourly fee charged for customer support provided to merchants.
 ● GST (%): Goods and Services Tax applicable in countries like Canada and Australia.
 ● PST (%): Provincial Sales Tax used in Canada or some US regions. Only one tax percentage should be 
applied if using a single tax type; otherwise, other tax types will not appear on invoices.
 ADMIN
 User Admin Dashboard: Default Invoice Fees
 
Create a Custom Invoice for Merchant
 This feature allows you to generate detailed, customizable PDF invoices for merchants, which can be sent manually and 
tracked in the invoice list. You can include transaction fees, security deposits, chargebacks, holdback fees, and other charges. 
Invoices can be created based on a specific site and date range.
 How it works:
 ● At the top, select the desired date range and choose either a merchant or site for the invoice.
 ● The system will then display key figures including:
 ○ Total (Complete): Number of completed transactions
 ○ Total (Incomplete): Number of incomplete transactions
 ○ Chargebacks: Count of chargeback transactions
 ○ Fraud Check Complete: Users who passed Kount’s fraud check during transactions
 ○ Disputes: Chargebacks in progress—typically requiring a response within 24 hours to dispute or refund
 ○ New ID Validated Complete: New users added to the ID verification database via Kount
 ○ ID Verified: Current user ID verification status
 ○ Fraud Checked Incomplete: Users blocked by Kount during transactions
 ○ New ID Checked Incomplete: Users who left the transaction page but were still checked by Kount
 ○ Total Transactions (Complete/Incomplete): Overall count of transactions
 Additional fields track other fraud and dispute tools such as RDR, RDR Disputes, Ethoca, Verifi, and more.
 ADMIN
 User Admin Dashboard: Create Invoice
 
Edit or delete any custom invoices created by the admin for merchants.
 Custom invoices can be detailed and require accurate information to ensure the merchant 
receives the correct data.
 You can download the invoice, mark it as paid, or make edits as needed.
 ADMIN
 User Admin Dashboard: List Invoices
 
Blacklist
 Search by IP address or email, or add a new IP or wildcard IP to block, along with optional notes.
 You can also remove (clear) users or IPs from the blacklist if needed.
 In the future, bulk imports from the MySQL table tc_blacklist may be supported to add multiple entries 
at once.
 Users on this list will be blocked from transacting on any payment pages.
 ADMIN
 User Admin Dashboard: Blacklist
 
Reset failed login attempts for admin or merchant control panel (/cp) logins.
 This section shows failed login attempts by users. You can reset them to 
unblock accounts or IPs that have been temporarily blocked.
 ADMIN
 User Admin Dashboard: IP Block and Unblock
 
Multi-Language Template Support
 If the template supports multiple languages, you can select or add new languages here. Customize the 
translation of any front-end text—like “submit”—to your preferred language.
 Note: Translations are initially done using Google Translate and may need manual edits using the translate 
button for accuracy.
 To add a new language, import it into the tc_languages database table.
 ADMIN
 User Admin Dashboard: Manage Language
 
Add and Manage Currencies
 Add currencies to display on the front-end templates and payment options.
 Set the default currency, which serves as the base for all others. You can add multiple currencies, but you’ll 
need to manually enter the exchange rates (e.g., 1 USD = 0.75 EUR).
 Alternatively, you can integrate a third-party currency service if desired.
 Make sure the gateway’s default currency matches one of the currencies you’ve added to ensure proper 
processing.
 ADMIN
 User Admin Dashboard: Manage Currency
 
Manage Payment Card Options
 Add or remove different payment card logos that appear on the front-end templates.
 These logos serve as a visual guide to show users which payment methods are available, but they do not 
control or manage the actual payment options.
 The payment gateway is responsible for determining which payment types are accepted.
 ADMIN
 User Admin Dashboard: Manage Credit Cards
 
ADMIN
 User Admin Dashboard: E-Wallet Configuration Values
 
Load Fee: Example values—$1.00 (fixed) or 20% (percentage). This fee is charged by the platform admin each time a 
customer loads money into their E-wallet via the /myaccount section.
 Withdrawal Fee: Example values—$1.00 (fixed) or 20% (percentage). This fee applies each time a customer withdraws money 
from their E-wallet in the /myaccount section. Also known as a customer payout.
 Transfer Fee: Example values—$1.00 (fixed) or 20% (percentage). Charged each time a customer sends money to another 
E-wallet user within the /myaccount section.
 ACH Load Fee: Example values—$1.00 (fixed) or 20% (percentage). Fee applied when a customer loads money into their 
E-wallet using an ACH gateway in the /myaccount section.
 ACH Withdrawal Fee: Example values—$1.00 (fixed) or 20% (percentage). Charged when a customer withdraws money from 
their E-wallet via an ACH gateway.
 Omniscore: Fraud score from Kount fraud checking (usually, 15 or lower is good).
 Enable Kount Fraud Agent: Toggle Kount fraud checks On or Off.
 Enable ID Check for E-wallet Signup: Toggle Inverbrite ID verification popup for new signups whose emails aren’t already 
verified.
 Enable Persona ID Check for E-wallet Signup: Toggle Persona ID verification popup for new signups whose emails aren’t 
verified.
 Persona ID Check Type for E-wallet Signup: Choose between Local API or FTW (Fintech Werx hosted API) for Persona 
verification.
 Persona ID Check Direct (No Popup) for E-wallet Signup: Enable or disable redirect instead of popup for Persona 
verification. Redirect is useful when popups are blocked by some platforms.
 Enable E-wallet?: Toggle the E-wallet feature On or Off in the /myaccount section.
 Choose Billing Option for E-wallet Load Fund: Enable or disable payment processors for loading funds (Stripe, Monetra, 
NATS, Square, Sticky, Payroc, Elavon). Multiple can be active simultaneously. Currently, only Stripe supports payouts.
E-Wallet Add-on:
 If the E-Wallet feature is enabled, please note that you must hold a valid Money Service Business license 
in the country, state, province, or district where you operate this service.
 E-Wallet Account Levels:
 Customers can request upgrades to one of three account levels within the /myaccount section. Each level 
sets daily limits for transferring, loading, and unloading funds. These limits and levels are configured here. 
Customers can request to upgrade or downgrade their daily limits, and all requests require admin approval 
via the E-Wallet Upgrade Requests page.
 E-Wallet Upgrade Requests:
 When customers request a change in their daily transfer limits from the available account levels, an email 
notification is sent to the main admin email specified in the platform’s tc_config file. The admin can then 
review and approve or deny these requests on the E-Wallet Upgrade Requests page.
 E-Wallet Balance Payments:
 If enabled on the payment page via the E-Wallet configuration settings, customers may use their E-Wallet 
balance to complete payments directly from their account balance.
 ADMIN
 User Admin Dashboard: Manage E-Wallet Upgrade Requests 
and Account Levels
 
 
Gateway
 Manual
 PAYMENT GATEWAY DASHBOARD
 FULL MANUAL
 CP (MERCHANT) Area
Access the Control Panel:
 The control panel for merchants (CP) is located at yourinstalldomain.com/cp/.
 You must use this URL to log in as a CP or merchant, as this page is not accessible 
from the front-end for security reasons.
 User accounts for CP and merchants are managed in the tc_users database table. 
Password resets can be done either by logging in with another account that has the 
necessary permissions or by updating the password directly in the database.
 
ADMIN
 User CP Login Page
View transactions from the past 8 months in the top chart.
 Sales Goal is based on settings that compare the desired 
net income percentage to actual monthly net revenue over 
the last 30 days. This can be adjusted as needed.
 Current Active Users: The total number of consumers 
currently on the platform. Each new purchase adds a new 
active user.
 Today’s Transactions: The total gross transaction amount 
processed in the last 24 hours.
 Today’s Profits: Calculated based on the percentage of 
gross income earned by the admin from merchants.
 Today’s Visitors: The number of unique visitors to the 
payment pages, tracked by IP address.
 
CP
 CP Dashboard
 My Profile: Displays the last login dates and IP addresses for this admin account. 
You can also update the admin’s profile image by clicking on “Edit Profile.”
 My Stats: Shows the total number of successful logins and failed login attempts for 
this admin account.
 Top Merchants: Same as the top merchants section displayed elsewhere.
 Company Activity: Provides admin-specific information like news or updates, 
which can be edited in /admin/login/dashboard.php.
CP
 CP / Merchant Dashboard: My Reports
 
Top Date Filter:
 Click on any time period (e.g., Last 24 hours) to view the reports below. Note that the times are based on your server’s timezone, 
which may differ from your local timezone unless specifically matched.
 Start and End Date:
 Filter reports by year, month, or day.
 Filter by Website:
 Choose from the websites added to the platform.
 Filter by Payment Type:
 Options include credit card, crypto, etc. Additional payment types can be added with further customization and database updates.
 Filter by Payment Status:
 ● Complete: Transaction was successfully completed by the user.
 ● Incomplete: User left the payment page before finishing the transaction.
 ● Declined: Credit card payment failed due to reasons like insufficient funds, zip mismatch, etc.
 ● Chargeback: A confirmed chargeback reported by Kount, reflected as a negative amount to the merchant. Kount retrieves 
daily chargeback reports via gateway login and posts them here.
 ● Dispute: A potential chargeback flagged by Kount. The admin has 24 hours to notify the merchant, who must log into Kount 
to either refund the transaction or upload proof validating it. Since Kount may not provide matching order IDs, the admin must 
cross-reference the transaction via the merchant’s gateway using session or order IDs, then associate and notify the 
merchant and admin accordingly if enabled.
 ● Fraud Block: Triggered by Kount when a user’s fraud score is too low or high, blocking the transaction and returning the 
user to the merchant’s site. Merchants will also see this status.
CP
 CP / Merchant Dashboard: My Reports
 
Card Type:
 Displays credit card types as configured in Manage Credit Cards (found in the admin’s bottom-left menu).
 Void and Refund Options:
 ● For Monetra transactions under 24 hours old, a Void option is available.
 ● Transactions older than 24 hours show a Refund option.
 ● For all transaction types, you can click Refund Reports to initiate a manual refund process. The 
admin can then perform the refund directly through the relevant gateway (Stripe, etc.) to ensure 
merchant reports align with gateway records.
CP
 CP / Merchant Dashboard: Refund Requests
 Merchants can send messages to you through this form. You can edit the existing form or create a new one 
where merchants submit transaction details for refund requests, which will then be emailed to the admin for 
manual processing.
 For Monetra users, there is an option to enable merchants to perform their own refunds and voids directly. 
This feature can be activated in the My Reports section but is currently disabled.
CP
 CP / Merchant Dashboard: Testing Bed
 
Merchants can send messages to you through this form. You can edit the existing form or create a new one 
where merchants submit transaction details for refund requests, which will then be emailed to the admin for 
manual processing.
 For Monetra users, there is an option to enable merchants to perform their own refunds and voids directly. 
This feature can be activated in the My Reports section but is currently disabled.
CP
 CP / Merchant Dashboard: Payouts
 
If the admin has created a payout request, it will appear here for the merchant. This is typically used when 
the admin manages a third-party payment processor, collecting all funds through their own merchant 
account and then releasing payments to individual merchants.
 Merchants can view their owed balance and request payment based on the percentage assigned to them in 
the merchant admin settings.
CP
 CP / Merchant Dashboard: Search by Ttid
 
Here, a merchant can search for a transaction using the transaction ID. 
This feature is primarily for Monetra transactions but may also support searching by order ID or other 
biller-specific transaction IDs. 
The search results will display details such as the amount, date, user email, and more.
CP
 CP / Merchant Dashboard: Lookup users
 
Merchants can search for users who have made transactions on their sites by email or transaction ID, and 
filter results by a start and end date. 
Similar to the admin view, this displays the user’s email, account creation date, and their past transactions. 
Merchants can also initiate refund requests, which redirect them to the refund page.
ID Verification (IDV) using Inverite, Persona or similar third-party services
 You can enable ID Verification at the merchant site level. Once enabled, this section displays all users who 
have successfully completed IDV.
 This feature is toggled on or off in the site edit page under the "IDV enabled" setting. When active, a popup 
prompts users whose email is not yet verified to complete the ID verification process.
 You can also bulk import new users and approve multiple users at once using the upload and approve 
function—just ensure the CSV file follows the provided instructions.
 Additionally, you can search for users by email, date range, content partner (merchant), or site. This allows 
you to manually approve users, delete them, or add them to a blacklist as needed.
 CP
 CP / Merchant Dashboard: IDV Users
 
Merchant Payment Preference Form
 This form allows merchants to specify their preferred payment method.
 If you are holding funds on behalf of a merchant, they can use this form to request how they would like to 
receive their payments—whether via checking account, wire transfer, or other options.
 Merchants will provide details such as full name, email address, and payment account information.
 CP
 CP / Merchant Dashboard: Payment Information
 
Merchants can view their outstanding invoices here.
 Each invoice is dated and clearly marked as paid or pending payment. Merchants can also download invoices 
as PDFs.
 The invoice reflects the total gross amount owed for a specific pay period and site, based on the value set by 
the admin.
 CP
 CP / Merchant Dashboard: Invoices
 
Upload files here to assist with reconciliation, allowing the admin to review and match any unmatched 
transactions.
 Please follow the instructions carefully, as the upload must be in the correct format. Currently, this feature 
only supports WordPress sites.
 Simply upload a CSV file generated from your site's daily reports on WordPress, and the system will 
highlight any unmatched transactions for manual review. This is especially useful when postbacks 
occasionally fail.
 CP
 CP / Merchant Dashboard: Reconciliation
 
Select a site assigned to the merchant’s account and enter the following details:
 ● Transaction Amount: Must be a numeric value
 ● First Name: Customer’s first name
 ● Last Name: Customer’s last name
 ● Email: Customer’s email address
 ● Address: Customer’s address
 ● City: Customer’s city
 ● Zip Code: Customer’s postal code
 ● Country: Customer’s country
 ● State: Customer’s state or province (e.g., CA, AL, AK, BC)
 ● Description: What the payment is for (e.g., WordPress order ID, Order #, or item description like “5 Black T-shirts”)
 ● Session: This can be the WordPress order ID if you want the payment to auto-complete via postback, typically the same 
as the order ID
 Options:
 ● I will manually complete this order: If checked, the merchant will automatically mark this item as paid once payment is 
made.
 ● Redirect back to main site: If enabled, users will be redirected to the main platform page after payment instead of the URL 
set here.
 After submitting, you can copy the QR code to send to the customer or click the icon below to copy the payment link to your 
clipboard.  Note: This payment method does not include the usual session verification, so refreshing the page may allow multiple 
payments without that check.
 CP
 CP / Merchant Dashboard: Payment Link
 
Gateway
 Manual
 PAYMENT GATEWAY DASHBOARD
 FULL MANUAL
 CP (My Account) (Customer Area)
This optional section allows customers to log in or create an account to make payments or load their e-wallet, if enabled. To 
create an account, customers simply provide basic information such as their email, password, and first and last name.
 Accounts are created instantly with no email verification required. Customers can also choose to log in directly or use the “Forgot 
Password” option, which will prompt a popup to enter their email and receive a new password.
 ACCOUNT
 My Account Dashboard: Login / Add Account
 
Once logged in, customers can access their account dashboard, where they can:
 Edit their profile:
 Load funds (if the e-wallet system is enabled)
 View their membership duration, Update their saved payment card, My Account Features
 Email: Email of the customer
 Edit Profile: Takes the customer to the profile edit page where they can update their email address and other details.
 Balance: If the e-wallet is enabled, customers can view their balance and click Load Funds to add money. This link 
directs them to a page where they can deposit funds using any of the biller types configured by the admin under 
deposits.
 Member Since: Displays how long the user has been a member.
 Update Your Card: Click here to update the card information on file.
 ACCOUNT
 My Account Dashboard: Home
 
 
My Active Subscriptions
 This section lists any active subscriptions the customer has, showing the following details:
 Site Description Username Password Expiration DateStatus Action
 Displays subscription site, description, login credentials, expiration date, and current status (active/inactive).
 Customers can also deactivate subscriptions directly from here.
 Account History
 Shows a record of all purchases and subscriptions, including:
 Date Site Description Amount Fee Pay Type Username Password Status
 Pay Type: “C” indicates credit card payments, “D” indicates deposits made at a location.
 Displays login info and status for subscriptions (active or inactive).
 ACCOUNT
 My Account Dashboard: Home
 
 
Update current password.
 ACCOUNT
 My Account Dashboard: Change Password / Edit Profile
 
 
 
Update current email on file.
If the e-wallet feature is enabled, customers can transfer funds from their e-wallet to another customer on 
the platform. To complete a transfer, they must enter the amount and the recipient’s email address, which 
must be linked to an active account.
 Please note: Daily transfer limits apply, as defined in the Deposit Limits and Deposit Levels sections of 
the admin panel.
 ACCOUNT
 My Account Dashboard: Load Funds
 
 
If the e-wallet feature is enabled, customers can load funds using any of the billing options currently 
enabled in the admin panel under the Deposit Configuration page. Any applicable load fees are also 
defined in that same section of the admin.
 ACCOUNT
 My Account Dashboard: Load Funds
 
 
This section is used to configure payouts, which are currently only supported via Stripe. To enable payouts, 
you’ll need to update the /config/tc_config.php file with your platform’s Stripe account details that 
have payout functionality enabled.
 Once configured, customers will have the option to withdraw funds from their e-wallet balance via Stripe.
 For more information, please contact us directly.
 Additional resources:
 ● Stripe Connect
 ● Stripe Payouts
 ACCOUNT
 My Account Dashboard: Create Stripe Connected Account
 
 
If the e-wallet feature is enabled, customers can submit a request to upgrade their account in order to 
increase their daily limits for loading, transferring, and unloading (payout) of funds.
 These limits are defined in the Deposit Limits section of the admin panel, while upgrade requests can be 
reviewed and approved or denied in the Deposit Upgrade Requests page within the admin area.
 ACCOUNT
 My Account Dashboard: Request Account Upgrade
 
 
ACCOUNT
 Integration Docs
 API & Integration Resources
 Below are helpful links and documentation for integrating custom APIs and billing options with the platform:
 Custom API Development
 ● Custom 
API Guide (PDF)
 This document outlines how to create a custom API for the platform.
 WordPress Plugin Sample
 ● Sample W
 ordPress Plugin & Setup Guide
 Billing Integrations
 All common biller integrations are added via the Add/Edit Site page in the admin panel. Below are links for supported providers:
 ● Stripe – 
Create API keys
 https://docs.google.com/document/d/1BSrYqxt5umZU41G5GQ--cjkAMG1ROSUpwecA0dtnNYI/edit?usp=sharing  
● Elavon – 
Integration Guide (PDF)
 ● Nuvei – 
API Key Setup
 ● Payroc – 
API Integration Guide
 ● Square – 
Locations API Documentation
 https://docs.google.com/document/d/15-w0-GAyBHDpREk0lxCtzP7KzPrsozO50aBXL3t--Vs/edit?usp=sharing
 ● Mastercard – 
Sandbox Setup
Ask for Access or Info
 ● NATS, Sticky, Interac, and other billing options may require additional setup or may be discontinued. Please contact us for details.
 Persona Verification Integration
 Persona is configured in the /conf/tc_config.php file. You’ll need to set your template name and Persona account ID.
 ● Persona Setup Guide
 ACCOUNT
 Integration Docs
 
ADMIN
 Nats compatible billers
 
2000Charge
 2kcharge
 Aconti Payment Service
 Allopass
 Billing Revolution
 BitPay
 Boa Compra
 CCBill
 CCBILL FlexForms
 CCBill Web900
 Centili
 Central Billing
 Centrobill
 ClearCard
 Click And Buy
 CoinGate
 CoinPayments
 Commerce Gate
 DIMOCO (secure mobile payment)
 eMPPay
 Epoch Systems
 Escalion
 EuroBill
 EuroPay (EPGBill.com)
 FXNative
 Worldline
 SafeCharge Native
 Gigadat
 Global Access
 Global Charge
 GoCoin
 GTBill
 ICN Ltd.
 Itelebill
 Jettis International
 MerlinBill
 Netbilling Native
 NetCash
 OGO Shift
 OrbitalPay
 Password by Phone
 Pay4
 Pay900
 Paygarden
 Payment Network
 Paypal
 Paysite Cash
 Payspace
 Probiller
 PumaPay
 R18
 Rocketgate Native
 RSBilling Native
 Card Flex
 Secure Billing Worldwide
 Secure Trading
 SegPay
 Spankpay
 SOFORTdauerauftrag
 Telecom
 Ukash
 Vendo Services
 Verotel Pro
 Voxtel
 VXSBill
 WebBilling
 WisPay
 WTS
 WTSeu
 Zombaio
 2000Charge Gateway
 A1Payments
 AggregateBill
 Alto Billing
 Argus
 Authorize.Net (ARB)
 Bill1st Gateway
 Billapay
 Braintree Payments
 C2Bill
 Standard Bill
 Connect Billing
 CurePay
 EGatePay
 EMerchantPay
 Focal Payments
 FXBilling (formerly known as Paygea)
 Global DPS
 Greta 11 Billing
 GTBill Gateway
 Jettis International Gateway
 MobiusPay
 Net Mobile
 Netbilling
 Netpay International
 Payspace Gateway
 Payxpert
 Payze
 Plug'n Pay
 Prime Orange
 RocketGate
 RSBilling
 SafeCharge
 Secure Billing Worldwide Gateway
 SecurionPay
 SegPay Gateway
 Sonic Bill
ADMIN
 Sticky - Compatible billers and Integrations
 
Accounting - integrations
 Quickbooks
 Call Centers - Order 
Confirmation
 Argo Marketing Group
 Connect First
 Five9
 Global Contact Solutions
 Infocu5
 Leadspedia
 Call Centers - Prospects
 Aventus Direct Marketing
 Connect Media Ventures
 Digital Media Solutions
 Holein5
 Leadspedia
 Tazo Media
 Titan Leads
 Tungsten Revenue
 Velocify
 Chargebacks
 Chargeback Gurus
 Concept Payments
 Ethoca Alerts
 Midigator
 Visa Order Insights
 Data Verification
 ccVerify
 SmartyStreets
 xVerify
 Loyalty & Referrals
 Referral Candy
 Yotpo Loyalty
 Membership
 Access Development
 Discount RSVP
 Insureship
 Member Mouse
 Red Crane Media
 Self Help Works
 Shoppers Protection
 Payment Gateways
 A1 Payments Gateway
 ACI Pay.On Gateway
 Acquired Gateway
 Actum Gateway
 Admeris Gateway
 Adyen Gateway
 Affirm Gateway
 Aliaswire Gateway
 Allied Wallet Gateway
 Alternative Payments
 Alto Global Gateway
 Amazon Pay
 ApplePay for Braintree
 Argus Gateway
 Bambora/Beanstream Gateway
 BaseCommerce Gateway
 BCB Gateway
 Bill 1st Gateway
 Bill Pro Gateway
 BlueSnap Gateway
 BoaCompra Gateway
 Boltpay Gateway
 Braintree Gateway
 Braspaq Gateway
 Cart Connect Gateway
 Cashflows Gateway
 Check 21 Gateway
 Checkout.com Gateway (REST)
 CobreBem Gateway
 Codium Pro Payment Gateway
 Computop Gateway
 Concept Payments Gateway
 CWB Pay Gateway
 Cybersource Gateway
 Denarii Gateway
 DigitSecure Gateway
 Dlocal Gateway Integration
 DocData Gateway
 Dry Run Testing Gateway
 Durango Direct Gateway
 E-Pro Gateway
 Easy Payments Gateway
 Ebanx Gateway
 eComm Merchant Solutions 
Gateway
 Edata Financial Gateway
 Edata Real Charge Gateway
 Electronic Payment Exchange 
Gateway
 eGate Gateway
 eMerchant Pay Gateway
 ePay App Gateway
 ePay Machine Gateway
 Everyware Gateway
 EvoSnap Gateway
ADMIN
 Sticky - Compatible billers and Integrations
 
Maverick Gateway
 MaxPay Gateway
 Maxx Merchants Gateway
 Meiko Pay Gateway
 Merchant e-Solutions Gateway
 Meritus/Paysafe Gateway
 MicroPayment Gateway
 MiFinity Gateway
 Mistral Pay Gateway
 MultiSafePay Gateway
 NetWork Merchant eCheck 
Gateway
 NMI Gateway
 NMI PaySafe Gateway
 OGone Direct Link Gateway
 Omnipayment Gateway
 OpenPath Payment Gateway
 Optimal Gateway
 PayPal V2 (Alternative 
Payment)
 Pepper Pay Gateway
 Pathly Gateway
 Pago Ipg Gateway
 Pepper Pay Pinless Gateway
 Pay by Pago Gateway
 Pay Certify Gateway
 Pay Engine Gateway
 Pay Hub Gateway
 Paya Connect
 Paybox Gateway
 PayExpert Gateway
 PayKings Gateway
 Payment World Gateway
 Paymentz Gateway
 PayNet Gateway
 PayPal V1 (Alternative Payment)
 PayScout Brazil Gateway
 PayScout Gateway
 PayU Gateway
 PPW Partners Gateway
 Prism Pay 2.0 Gateway
 Processing.com Gateway
 Protect Pay Gateway
 PSI Gate Gateway
 QuickPay Gateway
 Revolv3 Gateway
 SafeCharge (Nuvei) Gateway
 Sage Pay Gateway
 Secure Pay Gateway
 SolidGate Gateway
 Sparrow Gateway
 Stripe Connect Gateway
 Suite Pay Gateway
 Transact Pro Gateway
 USA ePay Gateway
 Vantiv Gateway
 WebPay Gateway
 Wix Payments Gateway
 WorldPay Gateway
 Worldnet Gateway
 Zift Pay Gateway
 Ziri Pay Gateway
 Netevia Gateway
 Quantum Qoin
 Reach Gateway
 Risk Management
 FraudLogic
 PinPoint
 Sales Tax
 Avalara
 Tax Jar
 Avalara V2
 Shipping and Fulfillment
 SellerCloud Fulfillment
 Overview of Fulfillment 
Automation
 Acorn Logistics
 ShipWire V3 Fulfillment
 Asendia Fulfillment
 Blue Drone Fulfillment
 Corporate Disk Fulfillment
 Custom FTP Fulfillment
 Dry Run Fulfillment
 eFulfillment
 Expand WorldWide Logistics
 Fulfillment.com
 The Fulfillment Lab
 Jetmail / Great Lakes Fulfillment
 Imagine Fulfillment
 Inktel Fulfillment
 iShip Solutions Fulfillment
 J.M. Field Marketing Fulfillment
 Moulton Logistics Fulfillment
 Newgistics Fulfillment
 Nova Group Fulfillment
 Orderwave 2.0 Fulfillment
 QuickBox
 Rakuten Fulfillment
 Rapid Fulfillment
 Rhiem Fulfillment
 ShipBob V2 Fulfillment
 ShipHero Fulfillment
 ShipOffers Fulfillment
 ShipRight Fulfillment
 ShipStation Fulfillment
 ShipWorks Fulfillment
 Specialty Fulfillment
 Spring2 Distribution
 Stalco Fulfillment
 Sykes Fulfillment
 SysPro Fulfillment
 TrueShip / Ready Cloud 
Fulfillment
 UST Fulfillment
 VeraCore Fulfillment
 WorldEasy Fulfillment
 3 PL 2.0
 Workflows & Automations
 Zapier

Edit summary

Note: By editing this page you agree to license your content under the following license: CC Attribution-Share Alike 4.0 International